How to contact the Mega Call Center and the most common questions
How to contact the Mega Call Center and the most common questions

How to contact the Mega Call Center and the most common questions

This article describes how to contact Mega Call Centers and the most frequently asked questions from our customers. In fact, there are currently many banking products to choose from in Indonesia, tailored to individual or non-individual needs.

Bank Mega itself is an Indonesian company in the form of a limited liability company.  Of course, you already know that  Bank Mega is engaged in banking financial services based in Jakarta. Bank Mega has been around since 1992 being part of CT Corporation.

Like general bank products, bank mega also have savings products. Savings products also offer transaction services such as money transfers, cash withdrawals, balance checks, payments, purchases, and shopping. Of course, there are also  mega call centers that are ready to serve customers in case of criticism or suggestion complaints.

The difference is that you can enjoy a variety of benefits, such as shopping promotions with debit cards that give you a 5% discount when shopping with Transmart. There are also  other  prize programs for customers who are actually eligible, and there are still plenty of promotions tailored to other events.

Choosing Savings Products from Bank Mega

One of the most common things that are often heard in mega call centers is about savings products, and this is usually often asked by prospective customers who want to open a savings account. Sure, there are several products you can choose from according to your needs.

  1. Megadana is a connection that is usually used by individual customers where this savings offers a fairly progressive interest rate with an initial deposit of 100,000.
  2. Mega Maxi is almost the same as Mega Fund except that the first deposit is large, this is 1 million
  3. Mega Ultima is a product used to target high-end customers with an initial deposit of 100 million
  4. Mega Forex is a type of savings that requires a medium to store funds and transactions in various foreign currencies
  5. Mega Plan, this product is a term savings product that can help you stay disciplined when saving for specific purposes, such as saving for tourism purposes, property, etc.
  6. Mega Berbagi, as the name suggests, a place where you can have special savings for donations, for example, your savings will be distributed for the construction of schools, places of worship, etc.
  7. Mega Perdana is a savings account for kids with a unique character design in a passbook or ATM
  8. Bank megasharia savings is a savings with Sharia principles and can be for individuals and businesses

In fact, some people are interested in Bank Mega products, so it is not uncommon to contact the Mega Call Center to find out more about these products. This banking company offers a variety of options so that you can decide to choose savings according to your needs.

How do I open an account with Bank Mega?

If you already know the different types of savings, it’s time to choose which types of savings are more recommended.   The next question often asked by prospective customers is how to open an account that can actually go directly to the branch.

The requirements to create an account by yourself are very simple, you just need an ID card, driver’s license or passport, NPWP, 6000 You will need to provide one of your identification documents, including stamp duty and an initial deposit depending on the savings product you choose. Also, if the company’s legal documents are to be used on the entity, they must be attached.

Once the above requirements are completed, you can come to the nearest bank mega branch. Later , you will be asked to fill out an account opening form in the customer service section. Follow the instructions, and if you have, you will get a debit card accompanied by a passbook.

Many try to contact mega call centers because they want to open an account online. Bank Mega offers the ability to open online accounts, in the all-digital era, of course,  so that people also have banking  services that are supported by internet banking and mobile banking are more popular Wants convenience.

For those who want to open an account online, the trick is to register at a mega ATM. Online registration by one-time password or OTP www.bankmega.com  and activation for financial transactions. So you can choose the method that you think is easier according to your needs.

How to communicate obstacles and complaints in a mega call center?

The next question about Bank Mega is when a customer encounters a problem or wants to file a complaint about a savings product or service? In fact, if you want to file your complaint, it is just a matter of visiting the official Bank Mega website page and it is very simple, the details are as follows:

  1. You just need to access the site bankmega.com
  2. Look for the “About Us” option
  3. Click “Contact Us”
  4. Later you will be taken to the customer care page and click on the customer complaint form
  5. Fill in the customer complaint data starting from the problem category, and the account data includes account type, account number, name, address, phone number, email, etc.
  6. Also, please include details of the complaint, such as the date of the nominal incident and the statement.
  7. Then click

In addition to the methods mentioned above, you can also actually contact the mega call center or come directly to the nearest branch and file a complaint directly. There are also some numbers where you can file a complaint more easily.

Bank Mega Complaint Number or Call Center

In addition to coming directly to the nearest branch or submitting a complaint on the customer’s complaint form,  you can contact the hotline service. bankmega.com You can also interact with the live chat service at the bottom right of the site view on the main page of the site.

Just click on the live chat service and it will be automatically converted in the WhatsApp application. So you can chat through the WhatsApp application on 0822 0822 5000.  You can also have a two-way conversation by phone at 080 4150 0010 from home and +62 21 29601600 from abroad.

In addition to going through the Mega Call Center,  you can also send criticisms, suggestions, and complaints by email on corsec@bankmega.com. Bisa also allows you to contact social media accounts and use Bank Mega’s Facebook, Twitter and Instagram You may send messages and direct messages on your account, but make sure that these social media accounts are actually the official accounts of Bank Mega.

As is known, there are a lot of fake banking social media accounts that can actually harm you if you are not careful and cautious when filing complaints and issues that you are currently facing. Social media accounts are the official accounts, i.e. Facebook account: BankMegaID, Twitter: BankMegaID, Instagram: BankMegaID Make sure it is.

Bank Mega always prioritizes customer satisfaction as there are many options you can choose from if you want to communicate directly with customer service for any inconvenience or complaint you are experiencing. Please actually contact the Mega Call Center at the hotline number above so that you can consult with them directly.